ServiceFirst Restoration Inc.

Water leaks and damages are the worst thing that can happen to a residence. A single source can be devastating as the moisture can travel and be soaked up by the drywall in places you would never have expected. Black mold is so bad and probably my worst fears in home ownership. That is what happened to our home after our water heater leaked.

The leak must have been happening for a while and unfortunately it travelled back into the house, under the vinyl flooring and all the way to the other end of the home. We were confused by the symptoms since the water travelled so far, and we already did a lot of preventative measures like repiping our lines 3 years ago. We initially called our repiping crew and was told that we should first confirm with a plumber/leak specialist. After discovering the root cause of our issue, we knew the next step was proper remediation followed by reconstruction.

Most organizations specialize in one discipline like remediation or reconstruction but luckily for us, ServiceFirst Restoration was able to offer both. I am pretty sure with that efficiency alone, we were able to cut down on the overall time of the project and have our home restored in time for Christmas. In the event that we needed other specialists (like moving our built-in fridge temporarily), they always had contacts of vetted/trusted organizations that we were able to leverage.

From start to finish, the project lasted about 2 weeks; 5 days for initial assessment, quote, demolition and drying and then about 4 days for the rebuild. We were assigned the same coordinator, Evelyn, for both aspects of the project which made it extremely convenient. She is very efficient, responsive via texts, email and phone and helped facilitate billing via email and online.

This was our ServiceFirst team(s) assigned to us:

Remediation
Coordinator: Evelyn
Technicians: Alan, Danny, Rafa & Victor

Rebuild
Coordinator: Evelyn
Technicians: Victor & Tadeo

I am sorry if you are experiencing what we had to experience, but rest assured, there are good people in the market like ServiceFirst who can help. I am also attaching some before and after photos for you to see the craftsmanship first hand.

Hope this helps, good luck.
E

Danny, Raphael and Manny not only did a great job with my restoration but were friendly., professional and clean. I look forward to having them in my home and trust they will do a complete work.

Today Tadeo from ServiceFirst did drywalling as part of my restoration and again he was showed up on time, did excellent work and was considerate.

I would recommend ServiceFirst to anyone needing restoration work done on their home.

Candace S.

Amazing experience from start to finish. Jerry and Victor were both extremely polite, friendly, punctual, and worked extremely hard to solve my extensive mold issues. Evelyn kept me informed of all future appointments and the status of the project. It is hard to find a company you can feel like you can trust these days, especially in such a frustrating situation like dealing with mold and water damage, but these guys made the experience as painless as possible

Juan Paredes did an outstanding job. He was clean, thorough and meticulous. Would definitely ask for Juan to do next job when needed. Service First was on top of this job. They kept in contact and explained all procedures. Thank you Service First.