ServiceFirst Restoration Inc.

Water leaks and damages are the worst thing that can happen to a residence. A single source can be devastating as the moisture can travel and be soaked up by the drywall in places you would never have expected. Black mold is so bad and probably my worst fears in home ownership. That is what happened to our home after our water heater leaked.

The leak must have been happening for a while and unfortunately it travelled back into the house, under the vinyl flooring and all the way to the other end of the home. We were confused by the symptoms since the water travelled so far, and we already did a lot of preventative measures like repiping our lines 3 years ago. We initially called our repiping crew and was told that we should first confirm with a plumber/leak specialist. After discovering the root cause of our issue, we knew the next step was proper remediation followed by reconstruction.

Most organizations specialize in one discipline like remediation or reconstruction but luckily for us, ServiceFirst Restoration was able to offer both. I am pretty sure with that efficiency alone, we were able to cut down on the overall time of the project and have our home restored in time for Christmas. In the event that we needed other specialists (like moving our built-in fridge temporarily), they always had contacts of vetted/trusted organizations that we were able to leverage.

From start to finish, the project lasted about 2 weeks; 5 days for initial assessment, quote, demolition and drying and then about 4 days for the rebuild. We were assigned the same coordinator, Evelyn, for both aspects of the project which made it extremely convenient. She is very efficient, responsive via texts, email and phone and helped facilitate billing via email and online.

This was our ServiceFirst team(s) assigned to us:

Remediation
Coordinator: Evelyn
Technicians: Alan, Danny, Rafa & Victor

Rebuild
Coordinator: Evelyn
Technicians: Victor & Tadeo

I am sorry if you are experiencing what we had to experience, but rest assured, there are good people in the market like ServiceFirst who can help. I am also attaching some before and after photos for you to see the craftsmanship first hand.

Hope this helps, good luck.
E

I had nothing but a great experience with ServiceFirst Restoration. The coordinator Evelyn was commutative and on top of all the appointments that needed to be set up. The techs Danny, Elias and Juan went above and beyond to come later in the evening to check the remediation process and see if we can take the equipment down as soon as possible to get my kitchen sink back. You don’t know how much you miss your kitchen sink and dishwasher till it’s gone 😂. The whole staff was knowledgeable, friendly, and truly great. I know having a remodel or something like a leak and remediation is a stressful situation for all parties…. And as the homeowner they made it as effortless as they could . I really appreciated that.
Thank you for all your hard work and time.

ServiceFirst Restoration was referred to us and we were absolutely not disappointed. They were always on time for their service calls and identified the corrective action immediately. Their key technician Manny was awesome. Not only did he let us know that he appreciated our business, but was knowledgeable and an excellent listener. THey had the latest technology for addressing the results of the plumbing leak. We would highly recommend Manny and Service First Restoration.

I can’t say enough good things about the great job that Danny and Ricky did removing the flooring from my entire home. It was not an easy task because my condo was filled with furniture. They were unstoppable. Not only did they do a complete job, but they returned every piece of furniture to its original position, and left my home clean.

Also an extra bonus was they were polite, courteous, and interested in doing the best possible job they could for me. I would recommend them to anybody doing this kind of restoration work. Thank you ServiceFirst for sending Danny and Ricky out to do the job in my home.

Ivan and Antonio with backup from Miguel and Ruben reassembled our downstairs in one week: rebuilt cabinetry, drywall, carpet and baseboards. We appreciated Ivan’s schedule review letting us know the events of each day. Service First team followed the daily schedule. Knowing what needed to happen was key. One day, cabinetry components needed to be made in a shop. Some, without that knowledge, could get curious as to where everyone was but we knew before it happened. Each day Ivan and crew kept their word. My wife and I have already shared Service First’s contact information with two new water damage. Earlier, at the wet cleanup phase, can’t comment enough of Eveline’s ability to listen and put pieces in play to accommodate my wife’s health needs and our life schedule. Eveline set up the week’s worth of repair, which, as above described. Was flawless.
Highly recommend the Service First team should you find yourself underwater.