ServiceFirst Restoration Inc.

11/15/24 and 11/18/24: Wagner came to do drywall and painting jobs. He did a superb jobs on those two. We are very satisfied with his work and he is also very professional worker. The restoration company has a great workers!!
Thank you Wagner and the company!!
5 stars not enough. Best Kathy

Today 11/8/24, Friday, Juan Paredes and Rafael came and did an excellent job and explained what they were doing patiently and handled very carefully done with our stuff! Very hard work and diligent that we’d highly recommend!!
Thank you so much!!

11/7/2024

Juan Paredes was very patient and helped us with lots questions make sure we’re satisfied!! He is an excellent worker that we are very happy about!! Thank you so much for your excellent services!! Best!!

Juan Paredes and his associate Rafa did a good job in removing our water-damaged cabinets without having to break the countertops. A great job, actually, because we didn't expect it to survive demolition work. Even better, he said he found no mold spread behind the walls despite our initial assumptions. They provided consistent updates throughout the day and definitely took care to keep everything clean and tidy, and I appreciate it.

Water leaks and damages are the worst thing that can happen to a residence. A single source can be devastating as the moisture can travel and be soaked up by the drywall in places you would never have expected. Black mold is so bad and probably my worst fears in home ownership. That is what happened to our home after our water heater leaked.

The leak must have been happening for a while and unfortunately it travelled back into the house, under the vinyl flooring and all the way to the other end of the home. We were confused by the symptoms since the water travelled so far, and we already did a lot of preventative measures like repiping our lines 3 years ago. We initially called our repiping crew and was told that we should first confirm with a plumber/leak specialist. After discovering the root cause of our issue, we knew the next step was proper remediation followed by reconstruction.

Most organizations specialize in one discipline like remediation or reconstruction but luckily for us, ServiceFirst Restoration was able to offer both. I am pretty sure with that efficiency alone, we were able to cut down on the overall time of the project and have our home restored in time for Christmas. In the event that we needed other specialists (like moving our built-in fridge temporarily), they always had contacts of vetted/trusted organizations that we were able to leverage.

From start to finish, the project lasted about 2 weeks; 5 days for initial assessment, quote, demolition and drying and then about 4 days for the rebuild. We were assigned the same coordinator, Evelyn, for both aspects of the project which made it extremely convenient. She is very efficient, responsive via texts, email and phone and helped facilitate billing via email and online.

This was our ServiceFirst team(s) assigned to us:

Remediation
Coordinator: Evelyn
Technicians: Alan, Danny, Rafa & Victor

Rebuild
Coordinator: Evelyn
Technicians: Victor & Tadeo

I am sorry if you are experiencing what we had to experience, but rest assured, there are good people in the market like ServiceFirst who can help. I am also attaching some before and after photos for you to see the craftsmanship first hand.

Hope this helps, good luck.
E

Juan Paredes came to inspect the wall. He was very professional, patient, and detailed. After careful examining everything, he did some tests and found the source of the issue.

He also carefully cleaned the furniture that was impacted by the moisture issues. I really appreciate his professionalism and good patience 🙏🙏

I had nothing but a great experience with ServiceFirst Restoration. The coordinator Evelyn was commutative and on top of all the appointments that needed to be set up. The techs Danny, Elias and Juan went above and beyond to come later in the evening to check the remediation process and see if we can take the equipment down as soon as possible to get my kitchen sink back. You don’t know how much you miss your kitchen sink and dishwasher till it’s gone 😂. The whole staff was knowledgeable, friendly, and truly great. I know having a remodel or something like a leak and remediation is a stressful situation for all parties…. And as the homeowner they made it as effortless as they could . I really appreciated that.
Thank you for all your hard work and time.