RC Pros

Douglass is a lifesaver! I called RC Pros yesterday based on valpak coupon for a $69 drain cleaning & also requested a leak detection at 130p and was given 2p-6p service appt. Allen came at 515p and stated I needed to simply replace the toilet & he knew nothing about my other request due to the notes left ( Although scheduler called & we discussed in detail). My confidence was shakey at that point but based on addl conversation, I was sold the Hydro cleaning over the snake cleanout to begin a resolution, and an 8a-12 appt for a free camera inspection to proceed the next morning. Unfortunately, we intead awoke to a larger problem of standing water from the front of the house to the rear with an issue I feel was aggrevated by the prior service. In a panic, I called RC x2 before the receptionist/ scheduler called back & I was told I "wasnt on the schedule" but give her time to contact supervisors. I called my standard plumber to probably take over but then Douglass stepped in.
He showed up to follow up pretty quickly. He was prepared, knowledgeable and extremely patient with the situation and knew how to quickly identify, and advised a plethera of options on an overall resolution to my original issues. He went above & beyond where he did not have to ,in some cases,while he was here. My confidence is restored and I do not feel as overwhelmed.
This company in general seems to care about the homeowner & not just the sale. I am impressed with the expedient followup of an issue that may not have been 'perfectly' handled as well as both individuals working for fair & comfortable pricing.

While we did not have them do the job, I am writing this review to commend them on their professionalism in a difficult situation where we agreed to do the job with them thinking they were the ones who were referred by our contractor and then our contractor’s plumbers and them both showed up to do the work. It was replacing two water heaters so they had gone to considerable effort and I appreciate them working with me to resolve a difficult situation. I would like to commend their general manager for his professionalism and integrity.

My husband accidentally flushed my rings down the toilet, Douglass did such an amazing job in attempting every avenue to try and retrieve them. He DEFINITELY went Above and beyond. I am very impressed with his work, and would highly recommend him! I am so greatful!

This company is one of the only few that do lining under the homes in Dallas. Lining is a process that keeps from having to dig up your sewer lines.