Blue Planet Drains & Plumbing

We had an intermittent water heating problems with our 14 yr. Old tankless water heater. After establishing with SDGE that we were getting appropriate gas to the unit, we called Blue Planet to perform an internal cleaning procedure recommended over the phone from the manufacturer. Our tech, Mike, was great! He patiently took apart the unit to get to the rods and burners that needed cleaning, gently cleaned each area and reassembled the unit. Mike is very experienced with tankless water heaters, and should this cleaning procedure not clear up this problem, we would have no worries about having Mike and Blue Planet install our new unit! After 14 years, we realize that may be the route we have to take. Thank you, Mike, and Blue Planet Drains and Plumbing. So far, we have plenty of hot water!

Cast iron sewer line and laterals in my 1959 San Diego house were shot. After getting bids from multiple companies to hydrojet then line the existing sewer lines, I called Blue Planet for a bid to pipe burst the existing lines and replace. I'm happy I decided to go with Blue Planet. Project lead Mike was great to work with and he and his assistant Yosio are incredibly hard workers. They had a great attitude, listened carefully, and also worked smoothly with the city inspector when he came to sign off on their work. At a fair price, Blue Planet replaced my original 3 inch main line with a brand new 4 inch line, and also replaced all the laterals with new pipe. They also added cleanouts on both ends of the sewer line and poured new concrete where they had to trench. After seeing the condition of the old pipes, I'm really glad I went with Blue Planet's pipe bursting approach rather than epoxy lining—which would have just put a veneer inside very bad pipes. Keep in mind that the pipe-bursting process is messy because you will have to dig holes on both ends of your sewer line run and anywhere you need to replace laterals. But when the work is done it's worth the temporary mess because it's a permanent solution that gives you brand new sewer lines no matter how old your house—so reassuring to know that my wastewater problems are solved for good. Would definitely recommend Blue Planet for your sewer line repairs!

Yukio, the plumber who did the work, is a real professional. He explained what he was doing and offered alternative solutions. Also, he’s very personable and friendly. The company was easy to work with and the project was scheduled at a time convenient to me. I’d definitely call again on Blue Planet for my next plumbing needs.

Had an issue with a toilet backing up at a rental property on a holiday and was so thankful that Mike responded to my frantic phone call! Although he was on a current call he advised how soon he might be done and we made plans for him to be a backup while I was awaiting a response from the home warranty company. I hadn't heard back from the warranty company when Mike and I reconnected so he headed over right away. He explained what he was going to do and sent over images with a diagnoses within the hour. The diagnoses and repair were quick and very reasonable. His prompt response & actions have now secured Blue Planet for my future plumbing needs.

Spoke to Blue Planet's front office the next day to make the payment. Advised them that Mike could have easily declined my call and went home to enjoy the rest of his holiday. However, he came through and saved me out-of-pocket costs to put up the tenants in a hotel while waiting for the home warranty company to respond. Not only will I use Mike/Blue Planet for my future plumbing needs but also highly recommend them for yours.

Pros: Prompt response, communicative, professional, efficient
Cons: None!

10000% Satisfied with the service and knowledge! My kitchen sink was overflowing and they came to the rescue! They were super efficient and even told me what to do to over the phone to prevent water damage before they arrived. Mike was very knowledgeable and friendly. My problem was fixed in no time! Definitely recommend to all my family and friends!